Technical Infrastructure


What is technical infrastructure? It’s infrastructure such as servers, that offers a range of benefits to your website. Why should you put any effort into technical infrastructure services? Well, we only partner with the very best service providers. Ones we trust and who delivers on their promises.

Technical Infrastructure

We have our own exclusive suppliers, as well as servers, our team manages admin and Client care, while our technical services are outsourced to our own preferred 3rd party supplier. These are the general specifications of our technical infrastructure. If you have any questions, please feel free to contact support@websitedesign.co.za.

Website Hosting Technical Infrastructure


  • RAID server setup for faster performance and reliability
  • Internal and external surveillance system with security fence and 24 hour security presence on sight
  • Fire prevention systems installed
  • UPS’s and separate generators for power outages
  • Servers located in Cape Town and Germany

Rollback Backups

  • Daily backups are done early morning
  • This allows you to restore as far back as two weeks
  • Mail logs, FTPS and web servers are stored up to 60 days

Virus Protection (Server Installed)

  • Linux based server with Clam Anti-virus
  • Servers scanned daily
  • Mail anti-virus (inbound and outbound emails)
  • Fail2ban software (blocks malicious IP’s and prevents brute force attacks)
  • Web application firewalls

Background Technical Support Team (Hardware Supplier)

  • There is a dedicated team monitoring network for abuse and/or compromised websites
  • Swift response times

Client Care and Accounts

  • Managed by websitedesign.co.za/hosting team and staff
  • Available times: 8am-1pm & 2pm-5pm (Monday – Friday)
  • Contact support@websitedesign.co.za

Server Software Support

  • Wordpress
  • Joomla
  • Drupal
  • PhpBB
  • Bolt
  • HTML

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Client Feedback

Shalen has been nothing short of exceptional in his approach to service! Thanks for making something this complicated for me, SO EASY! Please keep doing what you doing.


Client Feedback

Shalen has provided excellent service and has been very helpful with my many requests and questions. I highly recommend his services.


Client Feedback

Shalen from Website Design is always on the ball. We hardly have any issues and if we do, he is one call away and always happy to help.


Client Feedback

I'm very happy with Website Design, their customer support is excellent. Thank you so much Shalen.


Client Feedback

Shalen, thank you for your help. You were very patient and professional and readily available to provide further assistance. You're a star.



Are you looking for technical infrastructure services such as backups, dedicated server support and more? Reach out to us with your full requirements and we’ll assist right away.